Legal Notices
The Establishment
Company name: RCP SERVICES
Registered office: RCP SERVICES, 7 avenue Eugene Pelletan 17110 Saint Georges de Didonne
RCS: 84796098600028
Legal form: SARL
Intra-community VAT number: FR61847960986
Hosting
The Site is hosted on the servers of OVH
SAS with capital of €500,000
Registered office: 2 rue Kellermann - 59100 Roubaix - France
RCS Roubaix in Tourcoing 424 761 419 00011
Telephone number: 08 203 203 63 - 0.118 €/min
Editorial content
The Site offers editorial content (hotel, rooms, etc.) for informational purposes only. This content should be taken as food for thought. Users are encouraged by the Publisher to use this information with a critical mind and discernment.
Hypertext links to third-party sites
The Site offers hypertext links to websites published by third parties. The establishment of these links does not imply approval by the publisher of the content of said sites. The Publisher cannot permanently monitor the content of said sites, and therefore cannot guarantee: the accuracy, reliability, relevance, updating, or completeness of their content; their access and proper technical functioning. Consequently, the Publisher cannot be held liable in the event of a dispute between a site referenced on the Site and a User. Only the publishers of the sites referenced on the Site may be held liable.
Protection of privacy and personal data
The Site collects personal information provided by Users during their visit to the Site. This collection allows: The establishment of general statistics on traffic on the Site; The sending to the email addresses provided by Users of responses, various information or announcements from the Publisher. The collection and processing of personal information on the Internet must be done in compliance with the fundamental rights of individuals. Consequently, the Publisher is committed to a processing policy in accordance with Law No. 2004-575 of June 21, 2004 for confidence in the digital economy. Any user of the Site has the right to access, modify, rectify or delete personal data concerning them. They can exercise these rights by contacting the Publisher at the contact details indicated at the top of the page. To facilitate the exercise of these rights, Users of the Site may unsubscribe by clicking on the unsubscribe hyperlinks in the emails sent. Computers connecting to the Site's servers receive on their hard drive one or more very small text files commonly called "Cookies". Cookies record information relating to navigation on the Site carried out from the computer on which the "cookie" is stored (the pages consulted, the date and time of consultation, etc.). They make it possible to identify successive visits made from the same computer. People connected to the Site are free to oppose the recording of "cookies". To do so, they can use the corresponding functionalities on their browser. However, the Publisher draws Users' attention to the fact that, in such a case, access to certain services on the Site may be impaired or even impossible.
Security of exchanges
The Publisher undertakes to take all legal and technical measures to secure exchanges. As such, the Publisher undertakes an obligation of means to block data diversions and to comply with applicable regulations. Nevertheless, Users of the Site are aware of the technical characteristics of the Internet network and the associated risks. Consequently, the Publisher cannot guarantee its Users that the data exchanged via the services offered by the Site will not be fraudulently collected by third parties.
Intellectual property rights
The Publisher holds rights concerning certain data protected by the Intellectual Property Code. This is particularly the case for its trademark(s), its graphic charter, and its database. Consequently, their offline or online exploitation, free of charge or for a fee, of all or part of this data without the express consent of the Publisher is prohibited.
Availability of services
The Publisher has an obligation of means in terms of service accessibility and sets up the necessary structures to make the Site accessible 7 days a week and 24 hours a day. However, the Publisher may suspend access without notice, in particular for reasons of maintenance and upgrades. The Publisher is in no way responsible for any possible damages that may result for the User or any third party. The Publisher may at any time remove all or part of its Services or modify their content, in particular for technical reasons, and this without notice. The Publisher reserves the right to refuse, unilaterally and without prior notification, to any User access to all or part of the Site. Such a decision could be taken in particular in the event of non-compliance with the terms of this text by a User.
Mediator in the event of disputes
After contacting the after-sales service and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer can contact the Tourism and Travel Mediator free of charge, whose contact details and referral procedures are available on the website: www.mtv.travel.
Address of the Consumer Mediation
Mediation Tourism Travel
BP 80303
75823 Paris Cedex 17
Telephone canvassing
You can register on the Bloctel telephone canvassing opt-out list from the website https://conso.bloctel.fr
Applicable law
This text is subject to French law. The Publisher reserves the right to amend the terms, conditions and warning notices at any time.
General conditions of sale
&nbs p; nbsp; HOTEL LE PRINTEMPS
These general terms and conditions of sale apply to sales transactions (by telephone, email, internet or directly) concluded by the Hotel Le Printemps with the Customer.
It is therefore imperative that the Customer carefully reads the T&Cs which are referenced on the website and/or on their booking confirmation.
1 USE OF THE PREMISES
The physical coordinates of the hotel are as follows:
Hôtel Le Printemps
7 avenue Eugene Pelletan
17110 Saint Georges de Didonne
The hotel is free to refuse guests whose attire is indecent or untidy, guests who behave noisy or improperly, guests whose behavior is contrary to good morals and public order, and guests who arrive with pets. As of September 1, 2025, the hotel will no longer accept pets...
The guest accepts and agrees to use the room with the care of a reasonable person. It is strictly forbidden to cook in the rooms or in the common areas of the establishment. The guest must respect the peaceful nature of the premises, both in the room and in the common areas, and use them in accordance with their intended purpose.
The guest accepts and undertakes to return the accommodations in good condition. Any damage caused to the room, the hotel equipment or the common areas may result in penalties.
Also, any behavior contrary to good morals will lead the hotel to ask the guest to leave the establishment without any compensation and/or without any refund if a payment has already been made. If no payment has yet been made, the customer must pay the price of the night(s) consumed before leaving the establishment.
2 PRICES
Prices are indicated in euros. VAT is included in the rates offered. Any change in the applicable rate or any modification or introduction of new taxes will be automatically reflected in the prices indicated on the invoice date.
Rates are per room, for the number of people indicated and according to the selected period. The prices indicated only include the services strictly mentioned in the reservation.
The price mentioned in the reservation will be added to the additional services provided by the hotel during the stay, if applicable, and the tourist tax. The tourist tax rate is set by the competent authorities; any changes will of course be reflected in the prices indicated.
The prices mentioned on the website are subject to change at any time by the hotel without prior information or notice. Only the price indicated in the booking confirmation is contractual.
No stay booked before the implementation of a promotional offer will be refunded, even partially.
The prices set by the hotel may vary freely depending on the booking channel: direct establishment, third-party platform, website.
3 RESERVATIONS
The customer agrees to provide the hotel with their first and last name, telephone number, email address, identity card or passport, and credit card number. Otherwise, the customer's request cannot be processed.
Reservations can be made on our website www.hotel-le-printemps.com, by phone, email, directly on site, or via the booking.com website.
On the partner website booking, the hotel offers refundable and non-refundable rates for which you must refer to the associated and clearly stipulated T&Cs. Payment for the entire reservation will be made to the website; only the tourist tax will be collected from the establishment. Your credit card details will be used by the website.
For reservations made directly with the hotel, whether on the website, by email, or by telephone, a deposit of 40% of the reservation will be required.
-For online reservations, the deposit will be payable directly on our website via the secure Stripe platform.
-For reservations made by telephone, the customer will need to provide their credit card details so that a Distance Selling payment transaction can be carried out. The Hotel Le Printemps is listed with the banking authorities for distance selling and therefore undertakes not to retain or disclose the information transmitted.
-Customers who do not wish to transmit their credit card information by telephone must book directly via the hotel's website.
In application of the provisions of Article L121-21-8 of the Consumer Code, the services offered are not subject to the application of the right of withdrawal provided for in Articles L121-21 et seq. of the Consumer Code regarding distance selling.
In the event of interruption of stay and whatever or the booked rate, no refund will be made. In the event of early departure, the initially booked stay will be due in full. Any cancellation or modification must comply with the General Terms and Conditions.
In the event of unavailability of the hotel or in the event of force majeure, the latter reserves the right to accommodate the Client in whole or in part in a hotel of an equivalent or higher category, offering services of the same nature. The transfer will then be the responsibility of the hotel, which cannot be held liable for any additional compensation.
4 CANCELLATION POLICY
Confirmation of the reservation implies acceptance of these General Terms and Conditions and acknowledgement of having read them.
Cancellation and modification requests must be received by email at the following address: hotelleprintemps17@gmail.com.
Pursuant to the provisions of Article L121-21-8 of the Consumer Code, the services offered are not subject to the application of the right of withdrawal provided for in Articles L121-21 et seq. of the Consumer Code regarding distance selling.
Several scenarios arise in the event of cancellation:
-Rooms can be canceled and refunded up to 48 hours before the arrival date at 4 p.m. In the event of a timely cancellation, the customer will be refunded their deposit within ten days of their request.
*If the customer booked online, their account will be credited directly.
*If the customer booked by phone via a distance selling service, a check will be sent to them.
-For any cancellation less than 48 hours before arrival, the deposit is due and no refund will be made.
In the event of late cancellation and no-show, the credit card will be debited for the price of the stay.
5 ARRIVAL AND ACCESS TO ROOMS
The hotel may ask the guest for an identity document, in particular to prove that the guest is of legal age.
The reservation must be in the guest's name.
The reservation officially takes effect from 4 p.m. on the day of the guest's arrival and ends at 11 a.m. on the day of departure.
... Regardless of the guest's arrival time, the hotel will do its best to give them their keys upon arrival.
Early check-ins and late check-outs can only be granted by the hotel management if and only if availability and other organizational criteria allow, and at the sole discretion of the management.
Access to rooms is until 8 p.m. Beyond this, the guest must have contacted the hotel to arrange a possible independent arrival at the discretion of management.
6 RECEPTION
The reception is open from 7:30 a.m. to 1:30 p.m. and from 4 p.m. to 8 p.m.
At night, guests are provided with an emergency telephone number, the only number accessible in case of any difficulty. The hotel's other telephone numbers are on answering machine.
7 PROHIBITIONS
The hotel reminds you that the ban on smoking and vaping has been in effect in all public places since January 2, 2008.
The hotel is an entirely non-smoking area, including on the corridors.
The only smoking areas are the outdoor areas equipped with ashtrays.
In the event of damage due to non-compliance with this rule (odor, inability to re-let the room due to the smell of tobacco, triggering of alarms, etc.), the costs will be borne by the customer.
It is strictly forbidden to cook or eat in the rooms or in the common areas of the establishment.
As of September 1, 2025, pets will be prohibited in the establishment. Any guests arriving with any animal will be refused access to the rooms and the reservation will not be will not be refunded.
8 CLEANING
A quick room cleaning is carried out every day between 11 a.m. and 4 p.m. The guest must refer to the instructions posted in the room regarding the change of bathroom linen. Guests who do not want hotel staff to access their room must clearly indicate this at reception.
In the event of soiling or excessive damage, an additional amount may be charged.
9 ANIMALS
Due to poor behavior by owners and disrespect for the premises, animals will no longer be accepted in the establishment as of September 1, 2025.
Without any exception
10 MINORS
Unaccompanied minors are not eligible to reserve a room.
Parents are responsible for their minor children.
11 BREAKFAST
Breakfast is served daily from 7:30 a.m. to 10 a.m. It costs a single price of 9 euros and must be ordered the day before by 8 p.m.
Breakfast is exclusively sweet with fresh bread and pastries.
12 LOSS AND THEFT
The establishment cannot be held responsible for items lost or stolen during the guest's stay.
13 PARKING
The establishment has a few parking spaces exclusively reserved for disabled rooms.
Reservations are always made without a parking space.
The rule is that no vehicles are allowed into the hotel's inner courtyard without prior agreement from management, which will not have to justify its decision to allocate parking to guests.
14 FORCE MAJEURE
The hotel cannot be held liable for damages caused by a delay or failure due to a case of force majeure or an event beyond its control, such as, but not limited to, limitation: act of public authority, hostilities, war, natural disaster, containment measures, fire, flood, strike, epidemic, pandemic, power or gas outage, heating system failure, etc.
In the event that the hotel's performance of its obligations contained herein is hindered by such a case of force majeure or similar, the hotel will immediately notify the customer, who will not be able to claim any compensation in this regard. The parties shall make every effort to prevent or reduce the effects of a breach of contract caused by such an event.
15 APPLICABLE LAW
These General Terms and Conditions are governed by French law. Disputes shall fall under the exclusive jurisdiction of the French courts.