Legal Mentions
The Establishment
Company Name: RCP SERVICES
Registered Office: RCP SERVICES, 7 avenue Eugene Pelletan 17110 Saint Georges de Didonne
Trade and Companies Register (RCS): 84796098600028
Legal Form: SARL (Limited Liability Company)
Intra-Community VAT Number: FR61847960986
Hosting
The Site is hosted on OVH servers
SAS (Simplified Joint-Stock Company) with a capital of €500,000
Registered Office: 2 rue Kellermann - 59100 Roubaix - France
RCS Roubaix-Tourcoing 424 761 419 00011
Telephone Number: 08 203 203 63 - 0.118 €/min
Editorial Content
The Site offers editorial content (hotel, rooms, etc.) for informational purposes only. This content should be considered as points for reflection. Users are encouraged by the Publisher to use this information critically and with discernment.
Hyperlinks to Third-Party Sites
The Site provides hyperlinks to websites published by third parties. The inclusion of these links does not imply endorsement by the Publisher of the content of these sites. The Publisher cannot continuously monitor the content of these sites and therefore cannot guarantee: the accuracy, reliability, relevance, timeliness, or completeness of their content; their accessibility and proper technical functioning. Consequently, the Publisher cannot be held liable in the event of any dispute between a site referenced on the Site and a User. Only the publishers of the websites referenced on the Site can be held liable.
Privacy and Personal Data Protection
The Site collects personal information provided by Users during their visits to the Site. This collection allows for: The compilation of general statistics on Site traffic; The sending of replies, various information, or announcements from the Publisher to the email addresses provided by Users. The collection and processing of personal information on the Internet must be carried out in compliance with fundamental human rights. Therefore, the Publisher is committed to a processing policy that complies with Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy. Every user of the Site has the right to access, modify, rectify, or delete their personal data. They can exercise these rights by contacting the Publisher using the contact information provided at the top of the page. To facilitate the exercise of these rights, Site Users can unsubscribe by clicking on the unsubscribe links in the emails they receive. Computers connecting to the Site's servers receive one or more very small text files, commonly called "cookies," on their hard drive. Cookies record information about browsing activity on the Site from the computer on which the cookie is stored (pages viewed, date and time of visit, etc.). They allow the Site to recognize successive visits from the same computer. Users of the Site are free to refuse the storage of cookies. To do so, they can use the corresponding settings in their browser. However, the Publisher draws Users' attention to the fact that, in such a case, access to certain Site services may be impaired or even impossible.
Security of Exchanges
The Publisher undertakes to take all legal and technical measures to secure exchanges. As such, the Publisher commits to an obligation of means to prevent data breaches and to comply with applicable regulations. Nevertheless, Site Users are aware of the technical characteristics of the Internet and the associated risks. Consequently, the Publisher cannot guarantee to its Users that data exchanged via the services offered by the Site will not be fraudulently collected by third parties.
Intellectual Property Rights
The Publisher holds rights to certain data protected by the Intellectual Property Code. This includes, in particular, its trademark(s), its graphic charter, and its database. Therefore, the offline or online use, whether free of charge or for a fee, of all or part of this data without the Publisher's express consent is prohibited.
Service Availability
The Publisher has an obligation of means regarding service accessibility and implements the necessary infrastructure to make the Site accessible 24/7. However, the Publisher may suspend access without prior notice, particularly for maintenance and upgrades. The Publisher is in no way liable for any damages that may result for the User or any third party. The Publisher may at any time remove all or part of its Services or modify their content, particularly for technical reasons, without prior notice. The Publisher reserves the right to unilaterally refuse any User access to all or part of the Site without prior notification. Such a decision could be made, in particular, if a User fails to comply with the terms of this document.
Mediator in case of disputes
After contacting customer service and failing to receive a satisfactory response, or if no response is received within 60 days, the customer may contact the Tourism and Travel Mediator free of charge. Their contact details and procedures for contacting them are available on the website: www.mtv.travel.
Address of the Consumer Mediation Service
Tourism and Travel Mediation
BP 80303
75823 Paris Cedex 17
Telephone marketing
You have the option of registering on the Bloctel telephone marketing opt-out list at https://conso.bloctel.fr
Applicable law
This document is governed by French law. The Publisher reserves the right to amend the terms, conditions and notices at any time.
General conditions of sale
&nbs p; ; ; HOTEL LE PRINTEMPS
These general terms and conditions of sale apply to sales transactions (by telephone, email, internet, or in person) concluded between the Hotel Le Printemps and the Customer.
It is therefore imperative that the Customer carefully read the General Terms and Conditions of Sale, which are referenced on the website and/or on their booking confirmation.
1. USE OF PREMISES
The hotel's physical address is as follows:
Hotel Le Printemps
7 avenue Eugene Pelletan
17110 Saint Georges de Didonne
The hotel reserves the right to refuse entry to guests whose attire is indecent or sloppy, guests exhibiting noisy or inappropriate behavior, guests whose behavior is contrary to public decency and order, and guests arriving with animals. As of September 1, 2025, the hotel no longer accepts animals...
The guest agrees to use the room with the care of a reasonable person. Cooking in the rooms or in the common areas of the establishment is strictly prohibited. The guest must respect the peaceful nature of the premises, both in the room and in the common areas, and use them in accordance with their intended purpose. The guest agrees to return the accommodations in good condition. Any damage caused to the room, hotel equipment, or common areas may result in penalties. Furthermore, any behavior contrary to public decency will lead the hotel to ask the guest to leave the premises without any compensation and/or refund, even if payment has already been made. If no payment has yet been made, the client must pay for the night(s) stayed before leaving the establishment. 2. PRICES Prices are quoted in euros. VAT is included in the rates offered. Any change in the applicable rate or any modification or introduction of new taxes will be automatically reflected in the prices shown on the invoice date. Rates are per room, for the number of people indicated and according to the selected period. The prices shown include only the services specifically mentioned in the booking. The price shown in the booking will be supplemented by any additional services provided by the hotel during your stay, if applicable, and the tourist tax. The tourist tax rate is set by the relevant authorities; any changes will, of course, be reflected in the prices shown. The prices listed on the website are subject to change at any time by the hotel without prior notice. Only the price indicated in the booking confirmation is binding. No stay booked before the implementation of a promotional offer will be refunded, even partially. Prices set by the hotel may vary depending on the booking channel: direct booking, third-party platform, or website. 3 RESERVATIONS The client agrees to provide the hotel with their first and last name, telephone number, email address, identity card or passport, and social security number. Credit card. Otherwise, the customer's request cannot be processed. Reservations can be made on our website www.hotel-le-printemps.com, by phone, email, directly at the hotel, or via booking.com. On the partner site Booking.com, the hotel offers refundable and non-refundable rates, for which you must refer to the associated and clearly stated terms and conditions. Payment for the entire reservation will be made through the site; only the tourist tax will be collected by the hotel. Your credit card details will be used by the website. For reservations made directly with the hotel, whether on the website, by email, or by phone, a 40% deposit will be required. For online reservations, the deposit will be payable directly on our website via the secure Stripe platform. For reservations made by phone, the customer must provide their credit card details so that a remote payment transaction can be processed. The Hotel Le Printemps is registered with the banking authorities for distance selling and, as such, undertakes not to retain or disclose the information transmitted. Customers who do not wish to provide their credit card information by telephone must book directly through the hotel's website. In accordance with the provisions of Article L121-21-8 of the French Consumer Code, the services offered are not subject to the right of withdrawal provided for in Articles L121-21 et seq. of the French Consumer Code regarding distance selling. In the event of an interruption of stay, and this Regardless of the rate booked, no refunds will be issued. In case of early departure, the full amount of the originally booked stay will be due. All cancellations or modifications must comply with the Terms and Conditions. In the event of hotel unavailability or force majeure, the hotel reserves the right to accommodate the Client, in whole or in part, in a hotel of equivalent or higher category, offering similar services. The transfer will then be at the hotel's expense, and the hotel cannot be held liable for any additional compensation. 4. CANCELLATION POLICY Confirmation of the reservation implies acceptance of these Terms and Conditions and acknowledgment of having read them. Cancellation and modification requests must be received by email at the following address: hotelleprintemps17@gmail.com. In accordance with the provisions of Article L121-21-8 of the French Consumer Code, the services offered are not subject to the right of withdrawal provided for in Articles Articles L121-21 et seq. of the French Consumer Code regarding distance selling. Several scenarios are possible in the event of cancellation: Rooms are cancellable and refundable up to 48 hours before the arrival date (4 PM). In case of cancellation within the specified timeframe, the client will be refunded their deposit within ten days of their request. *If the client booked online, their account will be credited directly. *If the client booked by phone via a remote booking system, a check will be sent to them. -For any cancellation less than 48 hours before arrival, the deposit is due and no refund will be issued. In case of late cancellation and no-show, the credit card will be charged for the full price of the stay. 5 ARRIVAL AND ACCESS TO ROOMS
The hotel may request identification from the guest, particularly to verify their age.
The reservation officially takes effect from 4:00 PM on the day of the guest's arrival and ends at 11:00 AM on the day of departure.
Concerned To provide the best possible service, if the room is ready, regardless of the guest's arrival time, the hotel will do its utmost to hand over the keys upon arrival. Early check-in and late check-out are granted only by hotel management if and only if availability and other organizational criteria permit, and at the sole discretion of management. Access to rooms is available until 8:00 PM. Beyond that, the client must have contacted the hotel to arrange a possible self-check-in, at the discretion of management. 6. RECEPTION The reception is open from 7:30 a.m. to 1:30 p.m. and from 4:00 p.m. to 8:00 p.m. At night, guests are provided with an emergency telephone number, the only number accessible for any difficulty. The hotel's other phone numbers are on voicemail. 7 PROHIBITIONS The hotel reminds guests that smoking and vaping are prohibited in all public areas since January 2, 2008. The hotel is entirely smoke-free, including the corridors. Smoking areas are designated outdoors and equipped with ashtrays. In the event of damage resulting from a failure to comply with this rule (odor, inability to re-let the room due to tobacco odor, alarm activation, etc.), the costs will be borne by the guest. It is strictly forbidden to cook or prepare food in the rooms or in the common areas of the establishment. As of September 1, 2025, animals will be prohibited in the establishment. Any guest arriving with an animal of any kind will be refused entry. Access to the rooms and the reservation will not be refunded. 8. CLEANING A quick cleaning of the rooms is carried out daily between 11:00 AM and 4:00 PM. Guests should refer to the instructions posted in the room regarding the changing of towels. Guests who do not wish hotel staff to enter their rooms must clearly state this at reception. In case of excessive soiling or damage, an additional charge may apply. 9. PETS Due to poor behavior by owners and disrespect for the premises, pets will no longer be permitted in the hotel from September 1, 2025. Without exception 10. MINORS
Unaccompanied minors cannot reserve a room.
Parents are responsible for their minor children.
11 BREAKFAST
Breakfast is served daily from 7:30 a.m. to 10:00 a.m. It is priced at a flat rate of €12 for adults and €6 for children up to 10 years old and must be ordered the day before by 8 pm. Breakfast is exclusively sweet, with fresh bread and pastries. 12 LOST OR THEFT The establishment cannot be held responsible for items lost or stolen during the guest's stay. 13 PARKING
The hotel has a few parking spaces exclusively reserved for guests with disabilities.
Reservations are always made without a parking space.
The rule is that no vehicle may access the hotel's inner courtyard without prior authorization from management, who will not be required to justify their allocation decision to guests.
14 FORCE MAJOR DECISION
The hotel shall not be held liable for damages caused by a delay or failure due to force majeure or an event beyond its control, such as, but not limited to: acts of public authorities, hostilities, war, natural disasters, lockdown measures, fire, flood, strikes, epidemics, pandemics, power or gas outages, heating system failures…
In the event that the hotel's performance of its obligations under this agreement is hindered by such force majeure or a similar event, the hotel shall immediately notify the client, who shall not be entitled to any compensation. compensation for this reason. The parties shall make every effort to prevent or mitigate the effects of a breach of contract caused by such an event. 15. APPLICABLE LAW These General Terms and Conditions are governed by French law. Disputes shall fall under the exclusive jurisdiction of the French courts.